01Go Online
Set your availability, check your vehicle, and prepare to receive requests.
Official 2026 guide
Driver Guide
Drive. Connect. Earn.
Everything you need to deliver safe, reliable, and professional rides with iSERVU — from your first login to your final trip.
Safety first Earn smarter Driver support
Online
Ready to earn
You are the face of iSERVU
Every great ride begins with you.
Our mission is to connect communities through excellent ride experiences. Your professionalism, care, and consistency make that possible.
Safe.Reliable.Professional.
01 · Get started
Your driver journey
Every trip follows a clear path. Follow these three stages to make each ride safe and seamless.
01
02Accept & Drive
Review the request, navigate to pickup, verify your rider, and drive safely.
03Complete Trip
End the trip in-app, confirm payment, and rate your rider.
Before your first trip
Getting started
Complete each step to get approved and road-ready.
- 1
Download the iSERVU Driver app and create an account
- 2
Complete registration with your name and email address
- 3
Upload your National ID, driver’s licence, insurance, registration, police record, and vehicle photos
- 4
Ensure your vehicle meets iSERVU standards
- 5
Complete all onboarding and orientation steps
Availability
Set your status to Online only when fully ready. Choose your service zone and confirm availability before going live.
Notifications
Enable app alerts and location permissions. Keep your phone charged, data active, and Do Not Disturb off.
Vehicle check
Inspect fuel, tyres, lights, and interior cleanliness. A ride-ready vehicle creates a strong first impression.
02 · Taking rides
From request to drop-off
Move through every stage with attention, clear communication, and care.
Incoming request
Review before you accept
- Review pickup and drop-off locations before accepting
- Check the fare estimate and trip details shown on screen
- Accept promptly when the trip suits your route
- Evaluate the distance, destination, and rider rating
- Respond quickly — requests expire in seconds
Estimated earning$11.10Cash · Rodney Bay
Navigate to pickup
Use in-app navigation, confirm the pickup point, and plan your approach.
Stop safely
Pull over legally and safely. Never block traffic or driveways.
Communicate
Message or call when nearby. Be polite, concise, and clear on arrival.
Verify your rider
Match the rider’s name and confirm the destination before starting.
Welcome professionally
Greet courteously, help with luggage when needed, and check comfort.
Complete safety checks
Confirm seatbelts are on, doors are closed, and the trip has started before moving.
On the road
During the ride
Stay focused and create a comfortable experience from start to finish.
Navigation
Follow route guidance. Use an alternate route only when authorized by the rider, and keep your eyes on the road.
Safe driving
Obey traffic laws, maintain a safe speed, avoid sudden stops, and drive attentively at all times.
Comfort & privacy
Keep music low, the air comfortable, and conversation aligned with rider preference. Protect personal information.
Finish well
Complete the trip
- Announce arrival and confirm the drop-off
- Tap “End Trip” only after the rider exits
- Review the fare and confirm payment
- Rate your rider honestly
- Say farewell and reset for your next ride
Track & earn
Build better earning habits.
Monitor your trips, reduce downtime, and keep your vehicle ready for peak demand.
Do this
- Monitor daily trip earnings
- Review performance metrics
- Keep accurate mileage records
- Maintain vehicle standards
Avoid this
- Ignoring earnings reports
- Excessive downtime
- Skipping expense tracking
- Missing peak demand windows
03 · Safety
Safety always comes first
Your safety and your rider’s safety are the priority. Stay alert, drive defensively, and trust your instincts.
Defensive driving
Obey traffic laws, maintain distance, and never drive fast, distracted, or fatigued.
Emergencies
Know emergency contacts, pull over safely, and use in-app emergency features immediately.
Suspicious activity
Set clear boundaries and end the trip safely if a situation feels unsafe.
Handle cancellations well
- Follow the platform cancellation policy
- Wait the required 5 minutes
- Report the reason to a support agent
- Stay calm and professional
- Contact support if the situation escalates
Never do this
- Cancel without a valid reason
- Leave before the wait time expires
- Argue with riders or bystanders
- Ignore platform guidelines
- Handle disputes outside the app
04 · Driver standards
Show up with pride
These core principles define how iSERVU drivers represent the platform and care for every rider.
Reliability & courtesy
Be punctual. Treat every passenger with respect, patience, and professionalism. Avoid unnecessary cancellations and delays.
Cleanliness & compliance
Keep seats, floors, windows, and passenger areas clean. Never smoke or consume alcohol or prohibited substances while driving.
Confidentiality
Keep locations, phone numbers, and sensitive information private. Maintain professional boundaries at all times.
05 · Checklists
Ready for every shift
A quick routine keeps you, your vehicle, and your riders prepared.
Pre-shift checklist
- Documents and ID ready
- Vehicle clean inside and out
- Fuel or charge level sufficient
- Tyres, lights, and mirrors checked
- App updated and logged in
- Phone charged with data active
- Notifications enabled
- Water and supplies stocked
Ride & end-of-shift
- Verify rider name and destination
- Greet professionally
- Drive safely throughout
- End trip correctly in-app
- Rate the rider promptly
- Check for items left behind
- Review earnings and trip summary
- Log off when done for the day
06 · Driver support
Help when you need it.
iSERVU support is available to assist you anytime.
Ready for the road?
Drive with confidence.
Deliver a better ride with iSERVU. Start driving today and be part of a smarter, more professional ride-share experience.